Política de reembolso

Return Eligibility 

We do not accept remorse returns. Returns will not be accepted if item is received in the condition noted in the original listing. All items sold as (Open Box, Used, For Parts) can have cosmetic/and or functionality issues.  For item conditions please visit the product conditions page.  Returns will only be accepted if they meet any of the following criteria.

  • Eligible for Return
    • Damaged/defective item
    • Item not as described
    • Shipping issues/damages
  • Not Eligible for return
    • No longer wanted
    • Wrong size
    • Changed mind
    • (For Parts) condition products are sold as is and non returnable. (For item conditions please visit our product conditions page. )
    • As is Items 
    • Hazardous items including hazardous materials, gas engine products, flammable liquids, gases or large appliance’s/equipment including water heaters,
    • Perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
    • Any item shipped via Freight shipping.
    • Gift Cards
    • App Support & User-Linked Devices compatibility or support issues. (More details can be found on our product conditions page.)
    • Refusal of shipment/returned to sender
    • Auction Items

Eligible Items Return Window

Local warehouse pickup orders 7 days- We have a 7-day return policy for eligible local pickup orders, which means you have 7 calendar days after picking up to return the item. All approved local pickup returns must be scheduled in advance. If you do not show up for your scheduled local return your return request will be closed.

Online shipping orders 14 days - We have a 14-day return policy for all shipped orders, which means you have 14 calendar days after receiving your item to request a return, then 7 calendar days to ship the item back. We do not accept returns without an approved return request. If you do not open a return request and ship the item back you will not get a refund. Refusing a delivery to return to sender by the carrier is not a refund return request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to charge restocking fees on any/all returns.

To request a return, you can contact us at CustomerSupport@branzoe.com. Please note that shipping order returns will need to be sent to the address provided in the return instructions.

If you do not provide any requested return documentation (pictures, tracking numbers, videos) to customer service within the return window your return will not be accepted.

If your eligible return is accepted, we’ll send you a return shipping label if applicable, as well as instructions on how and where to send your package or schedule a warehouse return drop-off. There is no guarantee of a refund for items returned to us without prior authorization or without having an active open return. All shipping returns must be send within 7 days of receipt of receiving a return label. There is no guarantee for a refund if there is no return tracking updates within 7 days after receiving the return label.

If you do not reply to our correspondence within 2 business days your return/refund request will be closed with no guarantee for a refund.

Damages and shipping issues
Please inspect your order upon receiving the item(s) and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right. We do not provide refunds for any items returned to sender for refusal to accept delivery or incorrect shipping address by the shipping carrier.

Exchanges
We do not offer exchanges at this time, as an outlet store we generally do not have more than 1 of any item in inventory.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Order Cancellation 
If you wish to request an order cancellation please contact us at CustomerSupport@branzoe.com . We can not guarantee an order can be canceled once it has been placed if it has begun processing for shipping or pickup. If an order is able to be canceled a 10% restocking fee will be charged for the entire order amount.   

Local Pickup orders not picked up within 30 days are subject to cancellation with a 10% restocking fee. The 10% restocking fee will be charged for the entire order amount. 

Auctions

All auction items are sold as is and are non refundable.

All auction items must be paid within 48 hours of auction close. Any auctions won and not paid for will result in the buyer being banned from future purchases or auctions on Branzoe.com. Any items not picked up within the 14 day pickup window will be forfeited by the buyer and you will not be eligible for a refund.

 

  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CustomerSupport@branzoe.com. We reserve the right to charge restocking fees on any/all returns.

You can always contact us for any return question at CustomerSupport@branzoe.com. 

 

Branzoe reserves the right to change these terms at any time. Branzoe also reserves the right to refuse any request for a refund at any time and for any reason.