Política de reembolso
We have a 15-day return policy for all shipped orders, which means you have 15 days after receiving your item to request a return, then 7 days to ship the item back. For local pickup orders we have a 7-day return policy, which means you have 7 days after picking up to return the item. All local pickup returns must be scheduled in advance. If you do not show up for your local return your return request will be closed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to charge any restocking fees on all returns.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the address provided in the return instructions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not provide refunds for any items return to sender by the shipping carrier.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, gases or large applicances. Please get in touch if you have questions or concerns about your specific item.
Items sold "For Parts" are sold as is and non returnable. For item conditions please visit our product conditions page.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org. We reserve the right to charge any restocking fees on all returns.